Gary Jones has a simple business philosophy: whenever he bumps into a customer before or during his beloved Gloucester Rugby – he wants to be assured that they are happy. After 35 very successful years at the helm, customers remain the most important people to him and repeat business or personal recommendation account for 75% of their retail sales. Today Glevum also supplies the top UK housebuilders including Taylor Wimpey, Barratts/David Wilson and Persimmon with hundreds of windows every week, on building sites from Cornwall to Kent, yet high quality products and exceptional service standards are not compromised. From day one of their employment, his teams understand that they should treat customers’ property with the care they would take if it were their own.
Gary has a personal experience of dealing with mental health as Mike Nicholls, his uncle and childhood sporting hero suffered from dementia later in his life. Mike was the first team captain to hold aloft the John Player Charity Shield and Gary has fond memories of being taken by Mike to see Gloucester play as a child. He still has this passion for Gloucester rugby club today. When Mark Smith at Lloyds Bank requested financial support for Mental Health UK, Gary was the first one to reach into his pocket.
Recommended to Gary when their previous banking advisor changed role, Mark has been working alongside Glevum for many years, always supporting their expansion plans by fighting their corner and enabling finance to be made available as the business has grown. Supporting Mark with this project will mean that Mental Health issues are treated as more of a priority here in the Midlands.
Gary started Glevum from his dads’ garage after serving an apprenticeship in mechanical engineering as a field service engineer, which is where he developed his eye for measurement. His first workshop was funded by selling his Ford Cortina and cashflow was a challenge. “Approaching the bank manager and being asked for a cashflow forecast seemed to me like so much mumbo jumbo back then” recalls Gary “but fear of failure was always a great motivator”. As the business grew, Gary came to rely on recruiting and keeping great people in his team, and the business has always been industry leaders in the use of new technology and innovative processes. Gary has a ‘touch of the geek’ about him, and has always enjoyed new IT. High points in his career was winning the Gloucestershire Business of the Year in 2018 and the UK’s top conservatory builder in 2000, although he also fondly remembers the teasing he received from his mates when, at 39, he won Gloucestershire ‘Young Businessperson of the Year’.
He’s definitely not a typical MD of a multi-million turnover business! Every customer is invited to complete a 30-question survey about their experience of Glevum and on the odd occasion that any question scores less than half marks, Gary will personally pick up the phone to them so that there is ‘no muddying the water’ with middle managers involved. At the same time the business is developing innovative new apps that are used by building site managers to order their products in the most efficient and traceable manner. Orders are made at the right time in their house build process, scheduled in for manufacture, tracked through production, delivery vehicle location and, finally, invoicing. The new system saves his customers time, hassle and money.
For Gary, business is not all about money making, it’s also about giving back. Glevum are currently supporting a new community interest company (CIC) which will provide charities with affordable and state of the art office facilities in Morroway House in central Gloucester. This new hub has meeting rooms, hot desk spaces and a series of fortnightly seminars specifically for the third sector is already being planned.
Whatever the future holds, here is a leader who loves to embrace new challenges!