The Lloyds Bank 2019 Big Quiz Evening in aid of Mental Health UK in Pershore

Pit-your-wits against some of the finest minds in the county! Our (extra!)ordinary quiz masters, Richard and Ian, will keep us on our toes with a variety of entertaining subject rounds so dust off the grey matter, brush up on your musical memories and keep your eyes on topical new items in the days leading up to the quiz!

Marks Mental Health Marathon | Big Quiz night on 12th September in aid of Mental Health UK 2

2019’s Big Quiz Evening supports Lloyds Bank’s Charity of the Year – Mental Health UK and locally we’re aiming to raise £25K for this great cause. You can read more here.

Date: Thursday, 21st November

Time: 6.30 – 10.45 pm

Venue: Pershore, TBC

Agenda:

6.30 pm for a 7 pm start.
Get your team of 4 masterminds together – £60 per table.

Bring your own picnic supper and enjoy a night-out with the food you enjoy!

Cash bar, raffle, silent auction and winning prizes!

If you’ve been before, you know you enjoyed it! If you’ve never come along,where have you been – we’ve missed you! Tables will book quickly – get in early!

To enter a team, send your £60 donation via the Just Giving link below, then email your team name to Mark.Smith5@Lloydsbanking.com and put The Lloyds Bank 2019 Pershore Big Quiz Evening in your email.

 

Marks Mental Health Marathon | Lloyds Bank

Lloyds Bank Mental Health Awareness seminars

Mark Smith trek progress

Cambodia  report – day 3

  • The group have finished Day 3! Svay Leu to Kulen Mountain – distance – approx. 24km; 7-8 hrs
  • Kulen Mountain (487m), Cambodia’s sacred mountain. Deeply revered, the local people make pilgrimages to the pagodas and ruins on the mountain top.  The camp overnight is near the falls and the group can bathe in the ‘River of 1000 Lingas’ and admire the elaborate carvings in the riverbed itself.
  • The trek is more remote at this point so we have lost internet connection, so no pictures from today but David Rowsell has been in touch via Satellite phone instead.
  • Very tough day today, still very hot with the added incline has meant the group got back to camp after nightfall. No injuries but lots of aching joints and blisters. The UK doctor is doing a great job of attending to these.
  • People are emotional but in good spirits and supporting each other.
  • High praise for the ground crew, checkpoints, cold water, food and campsites are all excellent and the guides are great.
  • Lots of helpful kit hints and tips passed on to Group 2 from David.
  • Lots of interaction with Cambodian people, chance to give out donations and immerse themselves in the local culture.
  • Rebecca Collins has still yet to be reunited with her bag, this has caused some upset for her because she was told she would have it back asap. There has been some miscommunication from the airline and Global on this. David is managing the situation closely and making sure it’s dealt with urgently and empathetically. I am liaising with Global in the UK to get this resolved in a timely and satisfactory manner.
  • No incidents, accidents or anything to report from the day.

 

Cambodia report – day 2

  • The group have finished Day 2 happy but tired!
  • The heat and humidity has hit them hard today and the route was shortened by 3km to adjust for flagging energy towards the end of the day
  • See the picture left of the terrain, not easy by any stretch of the imagination!
  • They participated in a traditional Buddhist Water blessing led by the local monks this morning. This proved to be a very special moment of reflection for many of them.
  • Quote from Kimberley Knowles (Bank Of Scotland) ‘I could never put into words how hot it is but there is an amazing sense of teamwork and looking out for each other to make sure we succeed as a team’
  • No incidents, accidents or anything to report from the day.

Marks Mental Health Marathon | Walk the Talk Day 2

 

Cambodia report – day 1

  • Group 1 departed with no incident form Heathrow at 11.25am on Saturday the 5th. Rebecca Collins bag was lost en route (incident report attached). Her bag has been found and will be back with her tomorrow. She has borrowed enough from the group to get her going on the challenge and wore her boots on the plane.
  • First nights’ accommodation in hotel in Siem Reap, no incidents
  • Trek day 1 – Siem Reap to Wat Preash Bat Bum Tham – no incidents, everyone is happy and facilities are far exceeding people’s expectations
  • David Rowsell joined conference call via Sat phone and Wi-Fi comms up and running
  • Marks Mental health Marathon | Cambodia Wat

We’re off! After months of training and Boot camps, Mark Smith joins the rest of the Lloyds bank team on Saturday and below you’ll find photos from the start of their journey from Siem Reap to Angkor Wat.

If you’d like to sponsor Mark, click on this link to his JustGiving page.

Marks Mental Health Marathon | Hotel reception Marks Mental Health Marathon | Hotel frontage Marks Mental Health Marathon | Relaxing by the pool.... Marks Mental Health Marathon | park

Marks Mental Health Marathon | In the park

Marks Mental Health Marathon | River scene Marks Mental Health Marathon | Shopping mall Marks Mental Health Marathon | Local streets 1 Marks Mental Health Marathon | Local streets 2 Marks Mental Health Marathon | Local streets 3 Marks Mental Health Marathon | Local streets 4

 

Thanks to everyone who attended the Mental Health Seminar at Malvern College

A big thank you to everyone who attended, especially our hosts, Malvern College and our speakers David Sculthorpe, from Mental Health UK, Rachel Roberts from Harrison Clarke Rickerbys, Sarah Angus from Malvern College  and Ian Smith of Bishop Fleming.

Gerry Crow from St Mary Stephen’s Hospice was one of the attendees. He said  “Even though I thanked you at the event this morning I just wanted to write to say thank you again for today. Everything seemed to be at just the right level; all the speakers were engaging and I left feeling that it was time extremely well spent. Please pass on my appreciation to everyone that took part in making it such a worthwhile experience.  I know my own perspective on mental health has changed dramatically over the last few years but also know there is still a lot more we all need to do; the seminar was just another piece of the very big puzzle. ”

Marks Mental Health Marathon | Ian Smith Chair of Bishop Fleming

Marks Mental Health Marathon | Sarah Angus of Malvern College

Marks Mental Health marathon | Keith Metcalfe, head at Malvern College

Marks Mental Health Marathon | Mark Smith of Lloyds Bank

The seminar was attended by around 70 local business people and we were delighted to welcome some of the Malvern College sixth form students during the morning. The raffle prizes had a sporting theme, thanks to generous donations of a signed Gloucester team rugby skirt from Gary Jones of Glevum Windows and tickets to watch Worcester Warriors. The raffle raised another £194 towards out total of £25,000.

If you missed the event, there is one more seminar coming up at Ross Park, Ross on Wye on Wednesday, 2nd October at 2pm until 5pm. To book your place email Mark.Smith5@lloydsbanking.com  and put Ross 2nd October in the email.

 

Jeremy Houghton art exhibition supports Marks Mental Health Marathon

Mark Smith is delighted to announce that renowned local artist Jeremy Houghton will be exhibiting his latest works of art at Webbs of Wychbold on Thursday, 17th October and donating a percentage of his sales to the charity.

Marks mental Health Marathon | Jeremy Houghton 1

“Jeremy and I were friends at school and have known each other for over 30 years” says Ed Webb, “so of course we’re very pleased we can help Mental Health UK by hosting this exciting fundraising event here at Webbs.”   As a large local employer, Webbs takes the mental health of its employees seriously, with a variety of support available for all staff. Webbs have just been recognised with an ’Excellence in Wellbeing Award’ through the Great Places to Work scheme.

Marks mental Health Marathon | Jeremy Houghton 2

Jeremy Houghton is a British painter whose work attempts to capture movement and journeys. With a career marked by contrasting experiences and places (he studied in France and then worked for a number of years in South Africa), as well as a long-standing commitment to the countryside, Houghton’s work spans a broad spectrum – from the arresting drama of dynamic sports to the ever-changing patterns of migrating flamingos.

Marks mental Health Marathon | Jeremy Houghton 3

Since he began to paint full-time in the mid-2000s, Houghton has divided his practice between creating standalone pieces in the studio using reference photographs and sketches and producing work via documentary residences. Over the last ten years he has been invited to detail the life of a number of high-profile communities, from those at Windsor Castle and Highgrove to last year’s Wimbledon championships, and the competitors at the 2012 Olympics and Paralympics. Last year, inspired by the centenary of the RAF he sketched former airmen from WW2. With each of these projects Houghton is interested in getting beyond public perception, documenting instead the everyday scenes that characterise an event or place.

Marks mental Health Marathon | Jeremy Houghton 4

Although Houghton’s focus ranges quite widely, his technique remains a constant. Emphasis on painted shapes of light and space, (or unpainted paper with his watercolours), contrasting against areas of liquid colour enables his subjects to shimmer in the liminal territory between figuration and abstraction. With extraneous detail removed, the paintings are also hard to place, giving them an ahistorical quality that serves to underline their fluidity.

Marks mental Health Marathon | Jeremy Houghton 5.1

Marks mental Health Marathon | Jeremy Houghton 5.2

Houghton continually explores the potential of negative space to represent light, and often references ma, the concept in Japanese aesthetics that translates roughly as ‘gap’ or ‘pause’, and which in traditional practice helps balance the relationship between different areas of an image. This focus on the space between things lends his paintings, even when they are of something as solid as a horse or a racing boat, a surprising delicacy. Houghton holds his subjects on a very thin, almost invisible line between motion and the ability to transcend time.

Marks mental Health Marathon | Jeremy Houghton 6

Marks Mental Health Marathon was started by Mark Smith of Lloyds bank, who is raising money for Mental Health UK to allow them to support more people going through challenging times with mental health issues. He is organising a series of local seminars for business owners to learn more about the practical steps they can take in their business to support their teams should they encounter someone in need of help.

Marks mental Health Marathon | Jeremy Houghton 12

How can I serve? The Rev Dr Rich Johnson talks about modern ministry and mental health

The parish of All Saints at the heart of Worcester city is one of the oldest in the city.  It now uses two buildings. St Helen’s, a 15th century church building occupies a site used for worship since Roman times. You may have seen the scaffold wrap artwork on the High Street earlier this year, part of a Heritage Lottery Fund project that enabled much needed stonework repairs to be made. All Saints on Deansway is the historic parish church built into the city walls in Norman times.  Worship services are now held in both buildings. Although the buildings are steeped in history, there is absolutely nothing old fashioned about this very modern pastoral team with it’s drive and enthusiasm for creating social support in the community.

Marks Mental Health Marathon | Rev Dr Rich Johnson|

The parish of All Saints at the heart of Worcester city is one of the oldest in the city.  It now uses two buildings. St Helen’s, a 15th century church building occupies a site used for worship since Roman times. You may have seen the scaffold wrap artwork on the High Street earlier this year, part of a Heritage Lottery Fund project that enabled much needed stonework repairs to be made. All Saints on Deansway is the historic parish church built into the city walls in Norman times.  Worship services are now held in both buildings. Although the buildings are steeped in history, there is absolutely nothing old fashioned about this very modern pastoral team with it’s drive and enthusiasm for creating social support in the community.

The church is now one of the largest in the Diocese of Worcester, not only with many adults, but welcoming students, teenagers and children into the community. After the second world war many of the houses in the parish were demolished, scattering the previous community of dockers and porcelain workers and their families, so the congregation fell. Today the church, with its own distinctive style of less formal, contemporary worship, has gone from strength to strength.

Rich brings his own leadership style to his role, heading up a team of “brilliant” and committed individuals, whether they are volunteers or staff. He describes his methods as “equip, envision, empower and release”.  He’s currently supporting Mark Smith of Lloyds Bank to give back to the business community as well as raising money for Mental Health UK. Mark has set himself a target for fundraising but also important to him is that business leaders and managers in his area know more about Mental Health issues and have some clear guidance to follow if necessary. It was at one of these seminars for business that I met Rich, who had come to both learn more from the speakers and to support Mark and his project. The seminars address practical steps such as how to spot potential problems in their own teams and how to provide the right supportive working environment to minimise the impact on that individual, their colleagues and their families.

By supporting others, All Saints seeks to serve the Worcester community in so many ways. A key question Rich asks when evaluating how the church is developing is “If we shut down overnight, would the city miss us?”.   Increasingly, the answer is yes.  Rich and his team work with people who have the vision, commitment and passion to succeed and help them with practical support to get projects started and developed. In this way the church set up and now runs the Worcester Foodbank, Worcester Street Pastors, supports homeless people, those fostering and adopting, schools, colleges and individual students with mental health resilience courses. The Foodbank even provides necessities such as school shoes and toys for birthdays and at Christmas to children whose families would otherwise genuinely struggle to get by.

The list of organisations where Rich and his team are known and respected is large and includes the County Council, local schools, Worcester Community Trust, Worcester BID, local business leaders, local MP’s, local police etc. By building networks across these organisations, the church is collaborating with others to help achieve something that is both worthwhile and makes a real difference to local people. Rich sees his role as a trusted partner not only to listen and participate but also to challenge. He talks to me about Desmond Tutu, who said “There comes a point where we need to stop just pulling people out of the river. We need to go upstream and find out why they’re falling in.” Because the Church is uniquely placed to talk with all these organisations, it’s able to bring its in-depth, local knowledge of the causes of the issues that adversely affect individuals and their families in modern life. This understanding allows them to ask the ‘awkward’ or ‘brave’ questions of politicians and civic authorities so that their decision making is better informed.

For so many people in need of social support networks, poor mental health is a common denominator. Rich works hard to listen and understand why so many people, not just our students, teenagers and young people are struggling. It’s clear that social media and the pressure of growing up in the public eye has much to answer for. Rich talks about digital addiction, hyperconsumerism, eating disorders, self-harming issues, anxiety and depression and believes it’s this central issue of defining our identity and who we are for ourselves that is important. We almost need to learn to define ourselves and our worth in society without constant reference to how we appear to others online. He plays a very active role in listening to youngsters, works closely with local schools, colleges and universities and some of his team actively provide support and counselling to help youngsters understand themselves better and be comfortable with their identity.

Striking the right balance between being helpful and being a prophetic challenge can be difficult and it’s possible for the public, outside the church, to dismiss the role of a church because it is often perceived as judgemental or interfering. Rich believes that to help someone you need to be there in the same room and to accept that no-one person or organisation will have all the answers. Their role is to offer some solutions, invite people in and become a part of the answer. For example, by listening to many young people who come to an individual drop in, he can give anonymous feedback to a school leader about issues that could be part of their Personal, Health and Social education (PSE) syllabus. Young people are therefore getting a chance to explore and learn about something that has affected or will affect them or their peers, so they are better prepared for the future. The team also talk to parents, for example by providing workshops helping parents understand how to help their kids navigate the digital world safely or attending a parents evening at a school. It’s exploring and implementing these very practical steps that have transformed this ministry.

“The first step to helping is to be empathetic” says Rich.” Everyone has experienced times when they are stressed, anxious or are feeling low in themselves. It’s when people are put in situations, often beyond their control, that cause a change from occasional worries into something more chronic and serious that they need more specialised help”. Many in society have lost the traditional family support networks, so the Church’s pastoral team need to be listening and thinking, ‘what can we do differently that will improve matters?’ because we are all in this together. By doing this humbly and consistently, over time, we build the credibility and permission to get involved.

This team certainly make a difference to Worcester and their work never stands still. After discussion with Mark Smith, he will be extending a very warm welcome to the business community with a special Carol service on Tuesday, 10th December at 6 o clock in All Saints – we hope to see many readers of this blog join us then.

Marks Mental Health Marathon | Rich Johnson of All Saints Worcester

Thank you to teams at the Big Quiz at Hereford Cathedral School

Marks Mental Health Marathon | Big Quiz night on 12th September in aid of Mental Health UK

Mark Smith and the Lloyds bank team wish to say “Thank you” to everyone who had fun supporting the Big Quiz evening on Thursday, 12th September at Hereford Cathedral School in aid of Mental Health UK.  The night raised an amazing £4,200  for the charity which will be funding much needed support, advice and information for people affected by mental health conditions.

Marks Mental Health Marathon | Big Quiz night on 12th September in aid of Mental Health UK 2

Quizmasters Richard and Ian challenged the teams on latest news, sports, music so it was a great opportunity to get the ‘little grey cells’ back to work after the holiday season. As ever with these events, some of the teams got very competitive whilst others just enjoyed themselves. The winning team was Dawleys A, from Dawley Services Ltd, who finally came realised their ambition to be first after being quiz night runners up not once but twice before. Andrew Perrett, partner at Gabbs carried off the raffle prize of a night for two at the award-winning Broadway Hotel.

Marks Mental Health Marathon | Big Quiz night on 12th September in aid of Mental Health UK 4

If you missed it, don’t worry, there is a second Big Quiz coming up on 21st November in Pershore. Book at place for your team by emailing mark.smith5@lloydsbanking.com and making your £60 donation to the Justgiving site

 

Marks Mental Health Marathon | Big Quiz night on 12th September in aid of Mental Health UK 6

Marks Mental Health Marathon | Big Quiz night on 12th September in aid of Mental Health UK 7

Marks Mental Health Marathon | Big Quiz night on 12th September in aid of Mental Health UK 5

Marks Mental Health Marathon | Big Quiz night on 12th September in aid of Mental Health UK 8

 

Marks Mental Health Marathon | Big Quiz night on 12th September in aid of Mental Health UK 3

 

Malvern College support Mental Health Seminar on Wednesday, 25th September

Malvern College are delighted to be hosting the Mental Health Seminar, Practical Help for You and Your Business on Wednesday 25th September 2019. The event is a charity event, with funds raised going to support Mental Health UK. Attendees are invited to make a suggested donation of £25 or more via www.justgiving.com/fundraising/MarkHSmith

 

.Marks Mental Health Marathon | Malvern College

Malvern College is a leading independent co-educational boarding and day school offering a transformational education experience both inside and outside the classroom. Our students are confident, self-assured and resilient young men and women who are academically accomplished and intellectually intuitive. Our students are comfortable in their own skin, confident in their own abilities, and with the skills to get on with, work with, and lead others in a rapidly changing world.

Stimulated and challenged by the Malvern experience, our students more frequently exceed expectations than match them. The emphasis on individual achievement is balanced in our encouragement of teamwork, co-operation and service to others.

With  a clear sense of worth, purpose and fulfilment, our students are ready to take opportunities as they come and with ambition to make a positive difference in a global market-place.

Malvern College is proud of it’s family of schools which includes The Downs Malvern, Abberley Hall School and International Schools in China, Hong Kong and Cairo.

 

Marks Mental Health Marathon | Malvern College at dusk

With everyone becoming more aware of mental health issues amongst our family, friends and colleagues, it’s important that we understand how to provide support.  In these seminars you’ll learn more about how you can improve your ability to manage mental health issues in your business, understand your legal obligations and appreciate the implications of getting this important issue wrong. Our final speaker will talk about their practical experiences of a business leader in managing personal and employee wellbeing.

To book your place on the Malvern seminar email Mark.Smith5@lloydsbanking.com and put Malvern 25th September seminar in the email.

Agenda for the morning

8.00-8.30  – Light refreshments.
8.30            – Opening remarks and introduction.
8.45             – Mental Health UK – support for you and your business.
9.30             – Harrison Clark Rickerbys – legal obligations and implications.
10.15            – Bishop Fleming – Honest and practical experiences of a business leader in managing personal and employee wellbeing.
11.00-11.30 – Close and light refreshments

 

Marks Mental Health Marathon | Malvern college

 

Marks Mental Health Marathon | Lloyds Bank

Meet Lloyd Baker of Cozmetica

You must have a particular drive and passion for your products to launch a niche brand into an already crowded skincare marketplace, but Lloyd and his business partner, Luke Wellings, were undaunted by the challenge. A year and a half later, with a prestigious Highly Commended at the National Safety in Beauty awards under their belt, the business is at an exciting point. With 22 accounts already established and some exciting new customers in the pipeline (which I cannot name for commercial reasons) future success for Cozmetica is assured.

Marks mental health marathon | Gaylia Kristensen cleansing trio

I met Lloyd over a coffee, and he told me how he had become interested in skincare after researching healthy foods, supplements and skincare when a close relative developed breast cancer. Lloyds’ job at that time involved him working with many celebrities and the British aristocracy for whom he would select ‘hero’ skincare products. It was in this role four years ago that he met Gaylia Kristensen in Melbourne, Australia. He was immediately blown away by the results he saw using her product range – a premium anti-aging skincare range designed to keep its users looking young without the need for harsh chemicals, dangerous toxins, injections or cosmetic surgery.

Marks Mental health marathon | Gaylia Kristensen deluxe

Gaylia asked him to become her sole UK distributor then, however the time wasn’t right for Lloyd and it was only recently that Cozmetica was set up after he visited her in Australia again in the autumn of 2017. The products are sold to high end beauty salons here in the UK and Ireland. One of their first customers – the 5* Sofitel St James in London – won Conde Nast London’s Best Facial award last year and their PASSION Treatment Oil was shortlisted as Editor’s choice in the UK Beauty Awards. Here in Worcester, you can try these amazing beauty products, including a pampering massage and facial at Journey Hair and Beauty salon in Copenhagen Street.  For Lloyd, the new business is all about getting these fabulous products to customers here in the UK and Ireland.

Marks Mental health Marathon | Gaylia Kristensen products

Like any new business, predicting sales and stock levels and cashflow is a challenge and the business has been ably supported by Mark Smith at Lloyds Bank. Because of this close relationship, Journey and Cozmetica have joined forces to raise money for Marks Mental Health Marathon by selling raffle tickets in the salon, so you could be lucky winner of one of these luxury facials, other beauty treatments or a haircut and blow dry. Lloyd says” The first year of business has taught me many things, including belief in myself and the that realisation that we’re nothing without support from family and friends. One emergency I had to overcome quite quickly was when my website crashed whilst users were trying to access it! I was very fortunate to have a good IT person to call on! “

Marks Mental Health Marathon | Gaylia Kristensen firming cream

So, what are the secrets to success for Lloyd and Cozmetica? For this highly image-conscious industry, PR around celebrities using the products and influencer marketing have been critical. Lloyd has also gained huge benefits from networking within the industry body, the UK Spa Association, attending their networking events and trade fairs. Other association members have helped the business launch successfully by helping with industry introductions to key players in this niche market. Once the products are in use, customers have been keen to extend initial trials into ongoing commercial relationships. For example, Sofitel took on the brand for an initial 3-month pilot, but after their initial training for their therapists with Nicky and Lloyd have immediately extended this to the next 7 months. Lloyd keeps in regular contact with his customers either by phone or in person and he’s currently very busy in talks with potential new accounts, so there should be more good news about this exciting, expanding business coming soon.

Marks mental Health Marathon | Cozmetica

Meet Duncan Sutcliffe of Sutcliffe Insurance

“No schoolboy dreams of becoming an insurance broker” says Duncan Sutcliffe, who is the fourth-generation business owner of Sutcliffe and Co.  He went to University, served in the army for 6 years and then decided to “give insurance a try”. Starting at the bottom rung with no knowledge of the industry, his first tasks included photocopying and filing paperwork. However, as he studied, he came to love the business and Sutcliffe & Co as a place of work. “Ours is a people business” says Duncan “our job is to help customers solve problems and we develop very close relationships that allows to supply the right cover and the right price for each of them”. 18 months ago, when his dad passed away, he took over as head of the business.

It is testament to this great organisation that they have never had a recruitment or retention issue, everybody enjoys working here and nobody leaves! Even the external auditors comment on what a lovely place Sutcliffe’s is to work. There are 22 staff in the office, and they work in small teams with admin support for each customer facing role. Most of the business is local and a mix of 85% commercial and 15% personal insurance. Sutcliffe see themselves as a truly independent broker and have access to 150 insurers, which, as Duncan explained, is a lot of policies with which to be familiar! The close relationships with customers can mean they get asked some the weirdest questions, but Sutcliffe’s will always be able to connect customers with someone in the business who can answer them. Duncan is proud of the referral business that they receive. They have a large network of people who are happy to say simply  “Try Sutcliffe’s” and new customers are delighted with the personal service they receive.

There’s a sister company, Mann Broadbent, which deals with specialist sports and leisure event insurance, sometimes for individuals but mainly for associations, national clubs and sports governing bodies. This means Duncan has a working knowledge of such diverse events as Quidditch, axe throwing, mermaiding and many endurance sporting events such as marathons in Outer Mongolia. They were involved in a world record breaking attempt insuring Mark Beaumont’s Around the World cycling (he did it in 79 days, 44 days ahead of the last world record).

Another major industry change has been the growth of cyber insurance and Duncan has been involved in delivering Department for Innovations and Skills programmes aimed at educating SME’s about IT security risks. “There is a need for every business to be aware of cyber security and able to fend off attacks by viruses” explains Duncan “ it’s like the equivalent of a vaccination programme, a virus can quickly spread from a private company and infect existing government and infrastructure networks, so it pays for them to educate everyone to learn to be more vigilant”.

Marks Mental health Marathon | Duncan Sutcliffe

Duncan’s views on the insurance industry are also illuminating. “Ours is usually a grudge purchase and there’s a widespread perception with the public that insurers don’t pay claims”. In fact, 96-97% of all claims are paid, with the ones that are not either fraudulent or weren’t insured in the first place. The common practice of using a dual pricing model, where an insurer will quote a lower price for a new customer versus a renewal quote for an existing customer has been, he believes, extremely damaging to the reputation of the industry.  He adds “huge consumer advertising spend has driven a culture change on the part of some of the British buying public encouraging them to select on price alone; there is a risk that the cheaper price and commoditisation of insurance means reduced cover and poorer customer service. If you then need to make a claim, you may find you’re not adequately insured as a result”

Marks Mental Health Marathon | Duncan Sutcliffe and family after thier canoe challenge

Sutcliffe’s staff are very happy to help charities and to put on silly clothes in a good cause! Their last charity bowling night raised over £2,000 for St Richards Hospice. They recommended an Aviva Community award for a local primary school who now have a £10,000 new play area as a result. On a personal level Duncan supports the Chamber of Commerce, Worcester Ambassadors and Worcester Advance (networking for young professionals), runs an annual local history run and is a trustee of 3 local charities. His whole family recently completed a 120-mile Welshpool to Gloucester canoe trip for Onside Independent Advocacy. The Sutcliffe staff are given a day each year to undertake charity work of their choice, with Rich helping a local junior football club and Sue walking the Worcestershire Way.  The whole team is a great example to every business of the value of enjoying work and contributing to the wider community.

Marks Mental Health Marathon | Sutcliffe deliver a food hamper to Worcester foodbank

 

Marks Mental Health Marathon | Sutcliffe and Co

 

Marks Mental health Marathon | Mann Broadbent